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Client Code of Conduct

We are committed to providing our clients and patients with the best veterinary care while maintaining a safe and healthy work environment. To continue to improve the wellbeing of our staff we have instituted a Client Code of Conduct.

We have a zero-tolerance policy for the following:

  • Verbal abuse, malicious or harmful statements, profanity or disrespect directed at any member of our staff
  • Any form of harassment including cyberbullying, discriminatory comments and/or actions, intimidation tactics and/or threats, etc...
  • Public disclosure of another’s private information
  • Any other objectionable behavior that disrupts our business and disturbs our veterinarians, technicians, support staff, clients, and/or patients

This policy is strictly enforced, and non-compliance will result in corrective measures being taken. We reserve the right to discontinue services immediately in the event there is behavior that falls in and around the above stated policy.

To further review the need for these policies, please read the following: nomv.org/about/pet-parents/

Thank you for your understanding and cooperation.

- The Team at Mohawk Alley Animal Hospital

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